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PAYMENT IS 100% SECURE

The Christian Louboutin online boutique is a secure website.

We accept the following forms of payment:

Mastercard
Visa
American Express
Discover
PayPal
Apple Pay

We don't accept any payment plans.

We only accept credit or debit cards that correspond with the country of our website. Your bank will authorize your payment; your card will only be charged when the order is shipped. The billing information entered during checkout must correspond to the cardholder.

FREE RETURNS & EXCHANGES

Christian Louboutin will accept merchandise in its original condition for refund/exchange when the order is postmarked for return within 30-days from delivery.

To organize the return of your order, we invite you to go to My Account page or contact us  from Monday to Friday 10AM-6PM EST and Saturday 9AM to 5PM EST.

Returned merchandise must be accompanied by the order Invoice, the original shoe box, dust bag, heel taps, and adhesive sole tags. All items must be unworn and in the original condition they arrived in. Christian Louboutin reserves the right to refuse any return or exchange on merchandise that does not meet the above requirements. If your package is not accepted, it will be sent back to you and a refund cannot be granted.

A direct exchange can only be facilitated for a different size of the same style. An exchange is subject to availability of the requested item at the time of processing, and we will do our best to ensure your request is satisfied. Should the requested item not be available to fulfill your exchange, a refund will be issued to the original form of payment. All exchange orders are shipped via free ground shipping.

Please note we cannot facilitate a direct exchange on a PayPal transaction. An exchanged order can only be returned for a refund.

GROUND FREE DELIVERY OFFERED

We offer complimentary ground shipping on all orders shipping to Canada! (Excluding Northwest Territories, Nunavut, Nova Scotia )

Shipping fees will vary depending of the chosen shipping method:

Canada

Standard - FREE (2-6 business days).
Expedited - C$25.00 (2 business days).
Express - C$35.00 - Packages arrive within 1 business day, provided your order is placed & processed by 2pm EST.

Northwest Territories, Nunavut, Nova Scotia *Standard not available

Expedited - C$25.00 (2 business days).
Express - C$35.00 - Packages arrive within 1 business day, provided your order is placed & processed by 2pm EST.

Fragrance Only:

UPS Standard: FREE (2-6 business days)

Delivery times are estimated from when your order is shipped, not when it is placed. In the event of a return, these shipping fees won't be refunded. For Canada orders only, you have the option to select an authorized UPS Access Point for your order. By selecting this, you waive the liability of your order after it has left our warehouse.

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Discover the latest new collections and trends by subscribing to our Newsletter. You can unsubscribe simply by clicking on the link provided for this purpose in the newsletters you receive. Your data is collected by Christian Louboutin, in its legitimate interest, for the sole purpose of keeping you informed of our news or Christian Louboutin events. For the same purpose, your contact details will be transmitted to our marketing department and may also be transmitted to other companies of the Maison Christian Louboutin as well as to our service providers. It will be kept for as long as you agree to receive the newsletter or 5 years from your last contact with la Maison. In accordance with the applicable regulations on the protection of personal data, you have the right to access, rectify, delete, oppose and limit the processing of information concerning you, which you can exercise by contacting privacy.europe@christianlouboutin.com.

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Delivery

All expedited orders must be placed prior 2PM (EST) to be shipped within the same day. All orders are shipped via UPS and signature required.

Standard (three to eight business days)

COMPLIMENTARY

Expedited (two business days once shipped)

C$25.00

Express (one business day once shipped)

C$35.00

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